Knowledge base
Short answers to the questions most often asked before the first shipment.
What documents are needed for customs clearance?
Waybill, invoice, certificate of origin, export declaration and a registered contract.
How long does customs declaration processing take?
With a complete document set — from one business day after filing.
What do customs payments consist of?
Of customs duty, excise (if applicable), VAT and customs clearance fees.
How is the HS code determined?
By the description, composition and purpose of the goods. The code affects rates and the list of required permits.
Does the contract need to be registered before delivery?
Yes. Without registration, the bank may block payment under the foreign trade deal.
Do you work with individuals?
Yes. We handle personal cargo, parcels and vehicles with payment calculations in advance.
Can I order transportation and customs clearance together?
Yes. We arrange delivery and take on the customs clearance of the same cargo.
How quickly do you respond to requests?
Within three hours during business hours. Outside business hours — at the start of the next business day.